Visitor Services Coordinator
The Willa Cather Foundation
Red Cloud, Nebraska
Reports To: Education Coordinator
Summary/Objective: The Visitor Services Coordinator will support the Willa Cather Foundation’s mission through education and customer service. The Coordinator will play a meaningful role in shaping an outstanding visitor experience for supporters and guests who visit the National Willa Cather Center.
About the WCF: The Willa Cather Foundation is a 501(c)(3) not-for-profit organization that promotes the legacy of Pulitzer Prize-winning author Willa Cather through education, preservation, and the arts. Since its founding in 1955, the WCF has been located in Red Cloud—a small and vibrant community in south-central Nebraska.
- Greet all visitors and groups by creating a welcoming and friendly environment where they receive prompt, efficient and pleasant service
- Know the guided tour content; serve as a backup tour guide and assist with tours for large groups
- Assist with special projects to broaden awareness of the organization and enhance the visitor experience
- Anticipate and respond to visitor needs by providing accurate and helpful information about the National Willa Cather Center and its offerings in person, over the phone, and via email
- Record and track visitor traffic and demographic information
- Solicit feedback, suggestions, complaints and compliments about visitor experiences and make the leadership team aware of such feedback
- Act with integrity and honesty in safeguarding museum income, working with cash, credit cards, and all financial transactions
- Update the master calendar to include special events, special guests, tours, programs, and other activities
- Open and close the museum and bookstore daily, including reconciling workstation drawer, securing cash, and organizing the day’s deposit at closing
- Work with other museum staff to ensure the museum’s website, publications, sites, and events are accessible to all
- Educate visitors about the benefits of membership and facilitate membership discounts on purchases
- Manage bookings of the Foundation’s lodging properties
- Help with scheduling and staffing of the museum, events, and tours
Education and Experience:
- A bachelor’s degree is preferred, but relevant coursework in education, business, tourism, hospitality, the humanities, or the fine arts will also be considered
- Prior experience in the museum, hospitality, or customer service field is preferred, but not required
Knowledge, Skills, and Abilities:
- Detail-oriented and the ability to problem-solve
- Excellent written and verbal communication skills
- Strong interpersonal skills with the ability to build relationships and communicate effectively and professionally
- An understanding of literature, the humanities, and the arts
- The ability and desire to work cooperatively with others on a team
- A life-long learner who embraces opportunities to continue to grow professionally
- Adeptness to reprioritize projects as new assignments arise
- The flexibility to work as part of a small team that often wears multiple hats
Schedule and Work Environment: Generally eight-hour days, Monday through Friday. Some Saturdays and occasional weekend events.
Salary and Benefits: A competitive wage will be based on experience, ranging from $35,000 to $40,000 per year. Benefits, including health insurance, IRA, paid holidays, and paid time off (PTO) are available. Housing and relocation support are also available.
This job description may evolve over time. Duties and the position status are subject to periodic updating. At management’s discretion, the employee may be assigned different and/or additional responsibilities.
To apply, send cover letter, résumé, and three professional references to:
DEADLINE: Applicants are encouraged to apply by September 30th. The position will remain open until filled.
American Historical Society of Germans from Russia
The mission of the American Historical Society of Germans from Russia is to discover, collect, preserve, and share the history, cultural heritage, and genealogical legacy of Germanic settlers in the Russian Empire. We fill the mission, in part, by providing quarterly professional journals and holding an annual convention where members meet and conduct family research, hear from scholars of German Russian history and ongoing research and activities, learn about the latest technology for family research, and renew old and make new acquaintances. We have purchased and translated hundreds of vital and other relevant records from Russia, conducted multiple educational classes both virtually and in person, collected stories and family histories, and assisted members and nonmembers seeking their family history and connections.
Founded in 1968, we have 3000 members worldwide, four full time staff members, a museum campus with replica buildings and artifacts of our German Russian ancestors, and a library that houses one of the largest collections of German Russian ancestral records and documents in the United States.
Our Requirements for an Executive Director: Our Board of Directors is seeking an experienced Executive Director with a minimum of 5 years of progressive responsible experience in a nonprofit/for profit role. An undergraduate or/graduate degree in history, historical research, business administration, management or a related field strongly preferred.
The successful candidate must have:
- Successful Executive leadership experience that includes governance, strategic planning, finance, and administration
- The ability to successfully lead and grow programs, outreach, and operations
- A proven track record in successful fundraising (building/sustaining donor relationships and major gift development)
- Excellent verbal, presentation, and written skills
- Working knowledge and understanding of nonprofit budgeting and financial management
- Skill in working with a wide range of age groups at all levels of the organization
- Experience working with board committees and board leadership
- Willingness to learn about and embrace the German Russian heritage and culture
- Capacity to successfully work with ambiguous situations and bring order to competing interests and priorities
Salary and Benefits: $65,000 – $75,000 based on experience and education
To apply: Resumes must be received no later than September 15, 2021. Email letter of interest, resume, and three professional references in PDF format to AHSGR Search Committee at firstname.lastname@example.org using the job title and your name in the subject line (example: “Executive Director – Sally Smith”). All attachments should include your name in the file name (for example: “Sally Smith, Resume”). Interviews will be scheduled in September 2021.
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